This is a summary translation of our distance sales contract, provided for convenience. The Turkish text, “Mesafeli Satış Sözleşmesi”, is the legally binding version.
Seller
AVENOSS DERMO KOZMETİK
Dereağzı Mah. Lokman Sk. No:4, 34528 Beylikdüzü / İstanbul, Türkiye
Phone / WhatsApp: +90 554 115 11 87
Email: info@avenosdermo.com
Orders and payment
- Product names, quantities, prices including VAT, the shipping fee and the total are shown in your order summary and confirmation email.
- You can pay by bank transfer (EFT) or cash on delivery.
- Bank-transfer orders are prepared once the payment reaches our account.
Delivery
We deliver to addresses in Turkey by courier. Orders usually ship within 1–2 business days, and delivery never exceeds the 30-day legal limit.
Right of withdrawal and returns
- You may withdraw from your purchase within 14 days of delivery without giving a reason.
- For hygiene reasons, this does not apply to cosmetics whose packaging, protective strip or seal has been opened after delivery.
- Return the item unopened, unused and in its original packaging within 10 days of your withdrawal notice; we refund you within 14 days of receiving the notice.
- If an item arrives faulty or incorrect, we cover the return shipping.
Disputes
Disputes are handled by Consumer Arbitration Committees in Turkey within the monetary limits announced each year by the Ministry of Trade, and by Consumer Courts above those limits.