1–2 business daysto dispatch
1–4 business daysdelivery across Turkey
₺1.010,00free shipping from this amount
14 daysto withdraw on unopened items
Shipping and delivery
- Your order is handed to the courier within 1–2 business days of payment confirmation (or order confirmation for cash on delivery).
- Delivery anywhere in Turkey usually takes 1–4 business days.
- We email your tracking number as soon as the parcel ships. You can also ask us on WhatsApp.
- Shipping is free on orders of ₺1.010,00 or more. For smaller orders the fee is shown clearly in the cart and at checkout.
- Retail delivery is currently available within Turkey only. In other countries we work through authorised distributors.
When your parcel arrives
Please check the parcel in front of the courier. If the packaging is crushed, wet or torn, ask the courier to record the damage before you accept it.
Right of withdrawal and returns
- You may withdraw from your purchase within 14 days of delivery without giving a reason.
- For hygiene reasons, we cannot accept returns of cosmetics whose packaging, protective strip or seal has been opened.
- Returned items must be unopened, unused and in their original packaging.
How to return an item
- Message us on WhatsApp (+90 554 115 11 87) or email info@avenosdermo.com with your order number.
- We send you the return address and shipping details.
- Send the item in its original packaging within 10 days of your withdrawal notice.
Damaged, missing or wrong items
If your order arrives damaged, incomplete or with the wrong product, tell us within 3 days of delivery and include a photo. We will replace the item or refund it, and cover the shipping cost.
Refunds
Once the returned item reaches us and has been checked, we refund you within 14 days at the latest, in line with your payment method. For bank-transfer and cash-on-delivery orders, the refund is sent to the IBAN you provide.