Products and routines
Where are AVENOSS DERMO products made?
AVENOSS DERMO is a dermocosmetic brand based in Istanbul. Our formulas are French, developed by a team of leading beauty experts, and every product is made in Istanbul.
What is the right order for a skincare routine?
In the morning: 1) cleansing gel, 2) toner, 3) serum, 4) moisturiser, 5) sunscreen. In the evening, you can swap sunscreen for a night serum such as the Retinol & Bakuchiol Night Serum.
Which products help with acne and blackheads?
The Anti-Acne Cleansing Gel, the Pore-Refining & Sebum-Balancing Toner and the Anti-Acne & Blackhead Pore Serum with salicylic acid and AHA/BHA work together as a complete routine. Always wear sunscreen during the day.
Which products help with dark spots and uneven tone?
The Anti-Dark Spot Serum with niacinamide, tranexamic acid and alpha-arbutin, the Vitamin C 10% Serum, the Anti-Blemish Cleansing Gel and the Brightening Anti-Dark Spot Toner. Sunscreen is essential when caring for dark spots.
What do you recommend for sensitive skin?
The Sensitive Skin Cleansing Gel and Toner with centella, the Vitamin B Complex Serum and the Intensive Moisturising & Repairing Cream are all suitable for sensitive and dry skin.
Can I use the retinol serum during pregnancy?
No. The Retinol & Bakuchiol Night Serum is not recommended during pregnancy or when planning one. Use it in the evening, don’t combine it with AHA/BHA products in the same period, and wear sunscreen during the day.
Do you have a sunscreen for children?
Yes. Our Kids & Sensitive Skin Sunscreen Cream SPF 50+ uses mineral filters with zinc oxide. It is suitable for children over 5 under adult supervision, and for sensitive skin.
I’m not sure which routine suits me.
Answer 3 quick questions in our skin quiz and we’ll suggest a step-by-step routine for your skin type and concern. You can also ask us on WhatsApp.
Orders, shipping and returns
When will my order arrive?
Orders are dispatched within 1–2 business days and usually arrive within 1–4 business days anywhere in Turkey. We email you a tracking number.
How much is shipping?
Shipping is free on orders of ₺1.010,00 or more. For smaller orders, the fee is shown in the cart and at checkout.
Which payment methods do you accept?
Bank transfer (EFT) and cash on delivery. Bank-transfer orders are prepared once the payment reaches our account.
Can I return a product?
Unopened, unused products can be returned within 14 days of delivery. For hygiene reasons, cosmetics whose packaging or seal has been opened cannot be returned. See Shipping & Returns for details.
Do you ship outside Turkey?
Retail delivery is currently available within Turkey only. In other countries we work through authorised distributors; for bulk orders, please contact us directly.
Wholesale and distribution
How can I become a distributor?
We work with distributors in several countries. Fill in the form on our Become a Distributor page, or send your company name, country and the products you’re interested in via WhatsApp (+90 554 115 11 87) or to info@avenosdermo.com.
Can I get your wholesale price list?
Yes. Prices on the website are retail prices. Contact us for our wholesale price list and minimum order details, and our team will get back to you shortly.
Didn’t find your answer?
Message us on WhatsApp and our team will help.